QUESTIONS, ANSWERED
Every question, answered.
Before you march into your first campaign, march through this page. Signing up, sending, pricing and the law, all answered plainly, no scrolls required.
Every address checked before you send
Your own sending domain, set up for you
Month to month, no contracts
GETTING STARTED
From sign-up to your first send.
How do I get started with Kadexin?
Sign up, tell us about your brand, and you're building your first campaign inside minutes. The drag-and-drop editor and AI that writes in your voice do the heavy lifting, so you start with a designed email, not a blank page.
Is it hard to set up?
No DNS records, no technical setup on your end. We register and authenticate your sending domain for you, so the only thing you configure is your brand settings — see how it works.
Do I need any design or writing skills?
None at all. Give the editor a one-line brief about your offer and audience, and it designs a complete email in your brand, hero to footer — read more about AI email design.
How long before I can send my first campaign?
Most people are ready to send the same day they sign up. Your sending domain needs a short stretch to earn its reputation with inbox providers, and we handle that automatically in the background.
Can I bring my existing list?
Yes. Import any spreadsheet and the importer maps your columns to fields automatically, reusing ones you already have, and an interrupted upload picks up right where it stopped — see lists and imports.
Can I grow my list from scratch?
Put a sign-up form on your website with one embed, or use a landing page if you don't have a site yet. Every form follows your brand and keeps automated sign-ups out, so your list grows with people who actually asked — see sign-up forms.
Can I use my own logo and colors?
Your brand settings hold your logo, colors and the way you write, and every email and landing page draws straight from them. Nothing goes out looking like anyone else's empire but yours.
SENDING & DELIVERABILITY
Built to land in the inbox.
Will my emails end up in spam?
Every address on your list is checked with its mail server before a campaign sends, and your domain is authenticated with SPF, DKIM and DMARC from day one. Across the network, 99.7% of mail is delivered — see deliverability.
Do I need to set up my own sending domain?
No. We register a sending domain that matches your brand, set up its authentication and host it, so there are zero DNS records for you to touch — your From address, signature, links and landing page all match for every recipient. See sending domains, handled.
What is domain authentication, and do I need to do it?
SPF, DKIM and DMARC are the records inbox providers check to confirm an email really came from you. We set up all three as part of your sending domain, so there's nothing left for you to configure.
Why can't I send to my whole list on day one?
A new sending domain earns inbox providers' trust gradually, starting small and growing as Gmail, Microsoft and the rest accept its mail. We pace every send automatically, so you never have to think about it.
How do you keep my list clean?
Every address is verified at the mailbox with its own mail server, not just checked for a typo. Dead mailboxes, dead domains and addresses that have complained anywhere on the platform never make it into a campaign.
What happens to bounces and complaints?
They're removed automatically and never reused, protecting your sender reputation before it takes a hit. You see them clearly in your reporting, right alongside clicks, opens and unsubscribes.
Can I tell who actually opened my email?
Yes. We classify opens that arrive the way software opens them as automated and count the rest as human, in separate columns, so your numbers mean something — full detail in honest reporting.
PRICING & CREDITS
Plans that scale with you.
What's a credit?
One credit sends one email. Address checks and AI writing draw from the same pool, so there's a single number to watch — see credits.
Which plan should I start with?
Start with the plan closest to your list size and monthly sending; every plan carries every feature, so you lose nothing by starting small. Compare all five self-serve plans on pricing.
Am I locked into a contract?
No. Every plan runs month to month, priced in US dollars, and you can change or cancel whenever your campaigns do.
What happens if I run out of credits?
Move up a plan any time, instantly, and keep sending without a gap. Since address checks and AI writing share the same pool, a busy sending month is the main thing that uses them up faster.
Can you just run my campaigns for me?
Yes. Our team plans, writes, designs and sends your campaigns for you, with done-for-you plans starting from $399 a month — see Done for you.
Can I switch between doing it myself and done-for-you?
Yes, any time. Move from running campaigns yourself to handing us the reins, or back again, without starting over on your list, brand or sending domain.
YOUR DATA & THE LAW
Doing it right, by the book.
Am I allowed to email everyone on my list?
You can email people who gave you their address expecting to hear from you; buying or scraping a list is a fast route to spam folders and complaints. Our verification step also screens out addresses that have complained elsewhere on the platform.
What is CAN-SPAM and does it apply to me?
CAN-SPAM is the US law on commercial email, enforced by the FTC: honest headers and subject lines, your physical address in every email, and opt-outs honored within 10 business days. Read the plain-English version in our guide to email marketing in the United States.
How do unsubscribes work?
Every campaign carries a one-click unsubscribe link, and we remove that address from future sends automatically. You stay inside the 10-business-day window CAN-SPAM requires without lifting a finger.
Is my data and my customers' data safe?
Your lists, brand settings and campaign history belong to you alone, held under your account. We never mix your data with another customer's or hand it to a third party to use for their own purposes.
Do you sell or share my list?
Never. Your subscribers are yours, full stop — we send on your behalf, and we don't trade your list to anyone else, ever.
What if a subscriber asks me to delete their data?
Remove them from your list and we remove their record with it. Email us any time if you need a hand making sure it's done thoroughly.
Go on, conquer your inbox.
Every address checked, every domain set up, every campaign ready to march.
Start sending